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H&R Block - Caro, MI
posted about 2 months ago
Full-time - Entry Level
Caro, MI
Professional, Scientific, and Technical Services
About the position
The Franchise Client Service Professional/Receptionist at H&R Block plays a crucial role in providing exceptional customer service and support to clients. This seasonal position focuses on building strong client relationships, ensuring their needs are met, and facilitating a welcoming environment in the office. The role involves multitasking in a fast-paced setting while maintaining organization and cleanliness in the office.
Responsibilities
- Answer phones and greet clients in a personalized, friendly, and inviting manner.
- Match clients with the best-suited tax professional for their needs.
- Schedule clients according to their preferences.
- Ensure all client needs are met during service, whether in person, over the phone, or virtually.
- Maintain office cleanliness and organization of resources with team members.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- Experience working in a fast-paced environment.
- Previous experience in a customer service environment.
- Ability to multi-task.
- Strong organizational and time-management skills.
- Computer proficient with the ability to use Microsoft Office.
Nice-to-haves
- Sales/marketing experience.
