988 Crisis Navigator, 2nd shift

$32,760 - $45,760/Yr

Centerstone Of Tennessee - Nashville, TN

Full-time - Entry Level

Remote - Nashville, TN

Ambulatory Health Care Services

About the position

The 988 Crisis Navigator position at Centerstone is a full-time role focused on providing telephonic support to individuals at moderate to high risk of suicide. This remote position is part of a 24/7 mental health crisis intervention team, responsible for conducting follow-up calls, assessing suicide risk, updating safety plans, and linking individuals to appropriate mental health resources. The role emphasizes effective communication, crisis intervention skills, and adherence to ethical and clinical standards.

Responsibilities

• Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide.
• Assess for suicide risk, update safety plans as needed, and provide linkage to appropriate resources.
• Monitor and measure progress of individuals receiving follow-up services.
• Attend bi-weekly team meetings and supervision.
• Maintain accurate and detailed call reports of each contact.
• Meet the ethical and clinical standards in compliance with all accreditation.
• Answer incoming chats/texts from visitors utilizing 988.
• Assist in administrative tasks as needed.

Requirements

• Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Recovery Peer/Recovery Coach required.
• One year of crisis intervention or suicide prevention experience required.
• Effectively communicate via written, verbal, in person, and virtual methods.
• Demonstrate high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

Benefits

• 403(b) matching
• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance