Unclassified

State of New York • Menands, NY

423d • $52,198 - $82,656 • Remote

About The Position

The Retirement Systems Information Representative role involves providing essential retirement information to members of the New York State and Local Retirement System. This position requires in-depth knowledge of retirement laws and regulations, and entails conducting consultations, responding to inquiries, and developing informational materials. The role is pivotal in ensuring members receive accurate and timely information regarding their retirement benefits.

Requirements

• A bachelor's degree is required for all levels of the position.
• For Trainee 1, no experience is required; for Trainee 2, one year of professional experience or a higher degree is needed; for Representative 1, two years of professional experience or a higher degree plus one year of experience is required.
• Professional experience must include conducting retirement planning consultations, developing informational materials, and responding to inquiries.

Nice To Haves

• Knowledge of Retirement and Social Security law.
• Experience in a Call Center environment.
• Familiarity with the PeopleSoft system and Retirement System databases.

Responsibilities

• Disseminate retirement information to members of the New York State and Local Retirement System.
• Conduct phone consultations and respond to escalated calls in a Call Center environment.
• Calculate benefit projections for potential retirees.
• Assist staff during phone conversations to ensure timely service for members and retirees.
• Conduct one-on-one consultations at the Buffalo Information Office and various field locations.
• Assist in the application and distribution of new retirement legislation and related rules and regulations.
• Complete and approve email inquiries and written correspondence as necessary.
• Develop informational materials and communicate changes in law or policy to staff.
• Participate in the development and improvement of infrastructure or special projects supporting information programs.
• Confer with representatives of participating employers and union groups regarding benefits and compliance with Retirement System rules.

Benefits

• Telecommuting options available after initial 8 weeks.
• Reasonable accommodations for applicants with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree