Unclassified

Michaels - Garrison, MD

Part-time,Full-time - Entry Level

Garrison, MD

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Service Team Member role at Michaels involves delivering exceptional customer service, assisting customers in locating products, and ensuring a friendly checkout experience. The position also includes responsibilities related to stocking, merchandising, and maintaining store standards to uphold the brand's promises.

Responsibilities

• Deliver friendly customer service and assist customers in shopping the store.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store.
• Maintain store recovery standards to deliver brand promises.
• Help customers locate products and provide solutions.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including merchandise return/go back process.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance.
• Interact with others in a respectful manner and promote commitment to the organization's vision and values.
• Cross train in Custom Framing selling and production.
• Other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts