Unclassified

Bladen Hospital - Elizabethtown, NC

Part-time - Entry Level

Elizabethtown, NC

About the position

The Access Representative is responsible for obtaining accurate demographic, financial, and clinical information to ensure complete registrations and admissions. This role requires a compassionate approach to interacting with patients, families, and healthcare professionals, while maintaining productivity standards in a healthcare setting.

Responsibilities

• Obtain accurate demographic, financial, and clinical information for registrations/admissions.
• Exhibit warmth, compassion, and responsiveness to patients and their families.
• Answer telephone calls and assist with inquiries.
• Utilize personal computers and other business machines extensively.
• File records and reports, bending, reaching, and pushing/pulling file drawers as necessary.
• Transport patients and assist with baggage as needed.

Requirements

• 1-2 years of insurance/clerical experience in a hospital or medical office setting preferred.
• Knowledge of insurance and payment collection processes preferred.
• Familiarity with medical terminology.
• Experience with Microsoft Windows and basic computer functionality required.
• Ability to type and perform data entry functions efficiently.
• Excellent verbal and written communication skills are required.
• Demonstrated customer service skills with diverse customers.

Nice-to-haves

• Critical thinking skills and ability to problem solve and multi-task.
• Experience in a healthcare environment.