Unclassified

St. Johns Internal Medicine - Saint Johns, MI

Full-time - Entry Level

Saint Johns, MI

About the position

The Medical Receptionist/Front Desk position at St. Johns Internal Medicine, P.C. involves managing the front desk operations of a medical office. The role requires a blend of customer service skills and administrative capabilities to ensure smooth patient interactions and efficient office management. The ideal candidate will be adaptable, able to work both independently and as part of a team, and will play a crucial role in maintaining patient confidentiality and office organization.

Responsibilities

• Greet patients and register them according to established protocols.
• Assist patients in completing all necessary forms and documentation, including medical insurance.
• Ensure patient information is accurate, including billing information.
• Inform patients of medical office procedures and policies.
• Maintain and manage patient records.
• Answer incoming calls and deal with inquiries, transferring calls as required.
• Schedule patient appointments and collect co-pays and payments.
• Obtain external medical reports as required by medical professionals.
• Respond to and comply with requests for information.
• Complete other clerical duties as assigned.
• Maintain stock of forms and office supplies.
• Ensure the reception area is well maintained, neat, and clean.
• Safeguard patient privacy and confidentiality.

Requirements

• High school diploma.
• Knowledge of medical terminology, procedures, and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of healthcare insurance preferred.

Nice-to-haves

• Experience in a medical office setting.
• Familiarity with electronic health records (EHR) systems.

Benefits

• Compensation based on experience and ability to work in a fast-paced environment.