Hamilton Barnes Associates Limited - Palo Alto, CA
posted 20 days ago
Full-time - Entry Level
Remote - Palo Alto, CA
About the position
The Graduate Support Engineer position is an entry-level role designed for recent technology graduates with a passion for networking, security, and surveillance technology. This role involves engaging with clients, troubleshooting network and hardware issues, and providing support within a dynamic and innovative environment. The position offers opportunities for professional development and career advancement within a leading technology vendor.
Responsibilities
- Troubleshooting Network and Hardware Issues
- Responding to Customer Queries
- Diagnosing and Resolving Basic Issues
- Logging Incidents and Requests
- Monitoring Network Performance
- Supporting Network and Hardware Changes
Requirements
- Bachelor's degree in a relevant field is a must
- Strong interest and foundational knowledge in networking, security, and surveillance technology
- Previous internship, work experience, or projects related to networking, security, IoT or Surveillance is needed
- Excellent communication and interpersonal skills
- Willingness to work in an office-based environment in London, 5 days a week, with occasional work from home opportunities
- A proactive mindset and willingness to take initiative
Nice-to-haves
- Certifications such as CCNA, JNCIA, AWS, Azure, Fortinet, Palo Alto, Checkpoint
Benefits
- Competitive salary range of -45,000
- Stock options for long-term growth
- Relocation Bonus / Package
- Commuter Bonus
- Extensive training and development opportunities
- A dynamic and supportive work environment with a young and vibrant team
- Regular social events and opportunities for career advancement
