Southern Glazer's - Tampa, FL
posted 2 months ago
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more. At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY. The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. This role involves assisting customers with placing product orders and managing key back-office processes such as accounts receivable, order processing, and customer service. The representative will work in conjunction with the National Call Center (NCC) back-office resources who will be performing similar functions. The position requires resolving internal and external customer issues by returning and acknowledging phone calls and emails in a timely manner, providing responses and resolutions in a reasonable amount of time, and working with NCC Credit Corrections to secure product credits. Additionally, the representative will answer questions for accounts involved in the accounts receivable process, research accounts, and communicate to customers the reasons for open invoices, short pays, and open credits. They will also enter and process payments in AS400, address any payment-related issues directly with Salesforce and customers, and follow up on general customer collections as requested by NCC Accounts Receivable. The role includes monitoring and balancing petty cash, processing credits on products returned to the warehouse, and assisting with research of any missing invoices. The representative will also stay abreast of state-specific alcoholic beverage laws and cross-train with Cashier and Customer Service team members to serve as a backup when needed.