A/R Collections Specialist

$49,920 - $62,400/Yr

SERVPRO of Norwalk/Wilton - Norwalk, CT

Full-time - Mid Level

Onsite - Norwalk, CT

About the position

The Accounts Receivable & Collections Specialist at SERVPRO of Norwalk/Wilton is responsible for managing customer accounts, generating invoices, and ensuring timely collection of overdue payments. This role requires excellent communication and negotiation skills, as well as a strong understanding of credit and risk management. The specialist will work in a fast-paced office environment, collaborating with various departments to maintain operational efficiency and compliance with collection policies.

Responsibilities

• Generate invoices in QuickBooks Online that match estimates.
• Prepare bank deposits and track billed and revised invoice totals daily.
• Process credit card, ACH, and debit card payments, and post charges to the correct general ledger accounts monthly.
• Send daily updated reports of all payments received and research payment discrepancies.
• Maintain records of invoices, debits, and credits, and file other duties as assigned.
• Develop and implement collections strategies and prioritize collection tasks effectively.
• Perform collection calls to customers based on aging accounts and create collection tracker spreadsheets in Excel.
• Regularly follow up with customers to obtain expected payment status on past due payments and prepare monthly reports.
• Document all correspondence with customers, payment arrangements, and follow-up dates accurately.
• Enter collection details and customer communications into the Servpro Workcenter 2.0 software system.
• Handle third-party collection processes when required, including liens and documentation of records.
• Ensure compliance with all collection policies and procedures and maintain a calendar of key dates for accounts between 61 & 90 days for liens.

Requirements

• 3 years of experience in accounts receivable and collections.
• Proficiency in QuickBooks Online and Microsoft Office Suite, especially Excel.
• 5 to 8 years of high-volume collections experience.
• 5 to 8 years of accounts payable & receivable knowledge and experience.
• Strong understanding of credit and risk management.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.

Nice-to-haves

• Previous experience in the insurance claims processing industry, restoration, cleaning, or construction industry.
• IICRC Certification.
• Business Associate's degree.

Benefits

• 401(k) with company match
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• 401(k) matching
• Professional development assistance