A/R Specialist

CME Group - Chicago, IL

Full-time

Chicago, IL

1,001-5,000 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The A/R Specialist at CME Group is a pivotal role focused on delivering exceptional customer service while managing the collections of outstanding accounts receivable balances. This position is integral to maintaining the financial health of the organization by ensuring timely collections and minimizing aged receivables. The A/R Specialist will adhere to established collections work standards, which include maintaining specific call and email volumes, effectively reducing the amount of aged items, and facilitating the resolution of customer billing issues. The role also emphasizes the importance of reducing accounts receivable delinquencies and meeting or exceeding the set collections standards. In this role, the A/R Specialist will engage in high-volume collection calls and emails directed at assigned customer accounts to collect on both open and aged receivable balances. A critical aspect of the job involves reviewing and researching customer disputes and billing issues promptly to resolve any delays in payments. The A/R Specialist will also identify underlying issues that contribute to delinquency and communicate these findings with management to develop strategies for improvement. Outbound collections efforts will be a significant part of the daily responsibilities, requiring the A/R Specialist to make calls in a professional manner and send emails regarding outstanding balances, all while adhering to the established Collections Standards. Additionally, the role includes providing reports to stakeholders as assigned and assisting in the month-end process along with other projects as needed. This position is essential for ensuring that the company maintains a healthy cash flow and strong relationships with its customers.

Responsibilities

• High volume collection calls and emails to assigned customer accounts to collect on open and aged receivable balances.
• Review and research customer disputes and billing issues in a timely manner to resolve delays in payments from customers.
• Identify issues that cause delinquency and discuss with management.
• Make outbound collections efforts including making calls in a professional manner and sending emails concerning outstanding balances in accordance with Collections Standards while noting accounts with issues identified.
• Provide reports to stakeholders as assigned.
• Assist in Month end process and other projects assigned.

Requirements

• Experience in Business to Business collections.
• Proficiency in Workday or other ERP systems.
• Intermediate skills in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.