A/R Supervisor

$61,040 - $95,920/Yr

Disability Solutions - Altamont, NY

Full-time - Mid Level

Altamont, NY

10,001+ employees

About the position

The Accounts Receivable Supervisor at Republic Services is responsible for overseeing a team that manages billing, cash processing, and collections. This role involves meeting performance targets, adapting procedures, and implementing performance management metrics to ensure efficient operations. The supervisor will also engage in training, skill development, and act as a point of escalation for complex accounts receivable issues.

Responsibilities

• Supervises a team of employees to ensure all billing, cash application, and collections are prepared and completed in a timely manner.
• Conducts onboarding and training for new employees and is actively engaged in skill development and performance management.
• Serves as the point of escalation for complex and/or ongoing AR risk and partners with internal stakeholders for resolution.
• Regularly reviews AR Aging statements and incites action on balances due past terms, ensuring all invoicing is completed timely and all cash applications are applied by month end.
• Engages cross-functional leadership in monthly meetings to ensure awareness of continuing issues and assignment of action items.
• Responds to customer requests (internal and external) in a prompt, professional, and courteous manner, exercising judgment in resolving service billing or pricing problems not resolved by A/R staff.
• Supervises and coordinates the effective and timely preparation of monthly invoices, accurate monthly billing adjustments, and the handling of billing questions and discrepancies.
• Monitors daily staff performance through review of system-generated reports and manual logs.
• Encourages and assists staff in developing more efficient and effective processes.
• Supports the field in resolving all cash-related inquiries.
• Monitors accounting services systems to identify discrepancies, make corrections as appropriate, and ensure timely disposition and resolution of tickets.
• Performs other job-related duties as assigned or apparent.

Requirements

• Minimum of 2 years of progressively responsible experience in an Accounts Receivable or Billing role.
• Experience supervising clerical staff.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with a generous company match
• Employee Stock Purchase Plan (ESPP)