A/V & Network Programmer

$37,440 - $62,400/Yr

Porchlight Services - Sioux Falls, SD

Full-time

Sioux Falls, SD

Administrative and Support Services

About the position

The A/V & Network Programmer is responsible for troubleshooting, assessing, and resolving issues related to customer Audio/Visual systems and network integrations in smart homes. This role involves providing support, preventative maintenance, and training to end-users while adapting to various roles, including Managed Services and Dispatched Services. The programmer acts as a customer-facing representative, requiring excellent customer service skills and a strong technical aptitude to diagnose and solve complex problems.

Responsibilities

• Provide exceptional AV service and support to customers across a variety of industries.
• Provide end-to-end troubleshooting and resolution of complex technical issues related to a client s integrated AV systems.
• Assist, coordinate, and support customer meetings/events/townhalls involving AV equipment.
• Mentor and assist other service technicians with troubleshooting complicated issues.
• Engage and collaborate with internal engineers, programmers, project managers, and Sales team to resolve complex technical issues.
• Perform Preventative Maintenance on AV systems per industry and manufacturer best practices.
• Conduct room checks for assigned clients, both remotely and/or onsite.
• Initiate and follow up on RMAs for defective equipment and replacement products.
• Attend and participate in daily Service Team meetings.
• Ensure Service Call status is kept current and customer-facing.
• Provide organized and continuous client training to drive adoption of AV technology.
• Maintain customer manuals, drawings & as-built schematics when design changes occur.
• Represent in Managed Services roles when needed.
• Transition and grow between roles as departmental needs change.
• Understand Service business model and recognize opportunities to drive revenue growth.

Requirements

• Certified in ELAN, Biamp, Q-SYS and IP Networks.
• Network experience (Network+ and/or CCNA preferred).
• CTS certification.
• Advanced-level understanding of signal flow and control systems.
• Experience with AV-related programming languages & methodologies.
• Ability to articulate technical ideas and issues to a non-technical audience.
• Experience with cloud-based service providers and virtual meetings (i.e., Zoom, Microsoft Teams, etc.).
• Willingness to occasionally work outside of traditional business hours and respond to urgent situations.
• Willingness to travel (up to 20%).
• Literacy in Windows and Mac operating systems.

Nice-to-haves

• 5+ years of relevant experience.
• Proven expertise in design, integration, and programming of AV systems.
• Proven experience in troubleshooting complex AV systems.
• Project management experience is a plus.
• Ability to read & update technical drawings/schematics.
• Ability to work independently.
• Ability to stay calm under pressure yet act with a sense of urgency.
• Excellent communication skills, both verbal and written.
• Strong organizational, efficiency, and detail-oriented skill sets.
• Professional presentation and demeanor.

Benefits

• Health insurance stipend up to $400 each month
• Dental insurance
• 401(k) matching
• Paid time off