A1A Service Advocate

CVS Health • High Point, NC

414d • $35,360 - $53,352 • Remote

About The Position

The Aetna One Advocate position at CVS Health focuses on providing personalized advocacy for members, ensuring a seamless healthcare journey. This role emphasizes member engagement through proactive communication and support, rather than traditional customer service metrics. Advocates are responsible for addressing a wide range of member needs, from benefits to clinical support, while working in a collaborative environment that prioritizes member satisfaction.

Requirements

• 6+ months of experience in a customer service role.
• High School Diploma or G.E.D required.
• Ability to multi-task and adapt to a fast-paced environment.
• Strong written and verbal communication skills.
• Intermediate typing skills (50 WPM strongly desired).
• Demonstrated problem-solving skills and ownership of issue resolution.

Nice To Haves

• 1 year of call center experience in a fast-paced environment.
• Previous healthcare experience.
• Strong skillset in Microsoft Office tools.
• Demonstrated organizational skills and ability to work effectively in a team.

Responsibilities

• Engage members through personalized and proactive communication.
• Advocate for members by addressing their healthcare needs and concerns.
• Utilize multiple systems simultaneously to resolve member issues.
• Coordinate with clinical teams to provide comprehensive support.
• Maintain a high level of empathy and care in all interactions with members.
• Ensure member satisfaction by taking ownership of their healthcare journey.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance.
• Short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays.
• Well-being programs and education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED