A2L Program 2025- Assist. Hospitality Manager-Bolger Center

Aramark - Potomac, MD

Full-time - Entry Level

Potomac, MD

Food Services and Drinking Places

About the position

Aramark's Accelerate to Leadership (A2L) Program is a year-long development and training initiative designed for recent college graduates. This program offers early career talent valuable work experience, mentorship from industry leaders, and professional training across various environments and business areas. Participants in the A2L Program will have the opportunity to take on leadership roles within Aramark while engaging in structured program activities and developmental exercises tailored to their career tracks. The program aims to provide the resources necessary for candidates to ignite their full potential and launch an accelerated career path at Aramark. As an Assistant Hospitality Manager at the Bolger Center, you will be responsible for overseeing the overall functions of the Front Office, Housekeeping, and Revenue Management. This hotel operations management position involves managing Front Desk and Rooms operations, which includes Front Office, Housekeeping, Recreation, and Laundry as applicable. You will need to understand brand standards and operational requirements for performance in each discipline area, coordinate labor scheduling, and lead shifts across each discipline area based on property needs. Additionally, you will direct and work with associates to carry out guest arrival and departure procedures, support compliance with brand standards and legal obligations, and lead shift teams to provide consistent, high-quality service. The role also includes coordinating and leading daily stand-up meetings, communicating performance expectations, and training staff in processes. A key focus will be on continually improving guest and associate satisfaction while maximizing financial performance. The A2L Program is committed to fostering communities rooted in service, inclusion, and shared prosperity, empowering all individuals to make an impact.

Responsibilities

• Responsible for the overall functions of the Front Office, Housekeeping, and Revenue Management.
• Manage Front Desk and Rooms operations, including Front Office, Housekeeping, Recreation, and Laundry as applicable.
• Understand brand standards and operational requirements for performance in each discipline area.
• Coordinate labor scheduling and lead shifts across each discipline area based on property needs.
• Direct and work with associates to carry out guest arrival and departure procedures.
• Support compliance with brand standards and legal obligations.
• Lead shift teams to provide consistent, high-quality service.
• Coordinate and lead daily stand-up meetings.
• Communicate performance expectations and train staff in processes.
• Strive to continually improve guest and associate satisfaction and maximize financial performance.

Requirements

• Bachelor's degree in Business Administration or related field.
• 1 year of experience in revenue management, sales, and marketing, or related professional area.
• Strong leadership, project management, and execution skills.
• Great verbal, written, and professional communication skills with teammates, customers, clients, and leadership.
• Dynamic working skills to handle change and ambiguity in a fast-paced environment.

Nice-to-haves

• A degree or background in hospitality, customer service, food service, facilities, operations, or sales.
• Relevant coursework or work experience.