A2L Program 2025- Assist. Hospitality Manager-National Center of Employee Development (NCED)

Aramark - Norman, OK

Full-time - Entry Level

Norman, OK

Food Services and Drinking Places

About the position

Aramark's Accelerate to Leadership (A2L) Program is a year-long development and training initiative designed for recent college graduates. This program offers early career talent valuable work experience, mentorship from industry leaders, and professional training across various environments and business areas. Selected candidates will have the opportunity to take on leadership roles within Aramark while participating in structured program activities and developmental exercises tailored to each candidate's career track. The A2L Program is committed to fostering communities rooted in service, inclusion, and shared prosperity, empowering all individuals to make an impact. As an Assistant Hospitality Manager, you will be responsible for the overall functions of the Front Office, Housekeeping, and Revenue Management. This hotel operations management position involves managing Front Desk and Rooms operations, including Front Office, Housekeeping, Recreation, and Laundry as applicable. You will need to understand brand standards and operational requirements for performance in each discipline area. Your role will include coordinating labor scheduling and leading shifts across each discipline area depending on property needs. You will direct and work with associates to carry out guest arrival and departure procedures, ensuring compliance with brand standards and legal obligations. In addition to managing hotel operations, you will also oversee Revenue Management, which includes managing room inventory and ensuring it is allocated and restricted properly to maximize revenue and profits for hotels in the market. You will be responsible for building rates, packages, and hotel sales strategy information in the hotel inventory systems. This position requires conducting analysis of revenue, profit, and demand associated with hotel rooms and space inventory, contributing to forecasts, budgets, and projections, and critiquing sales strategy effectiveness to prepare historical and future analysis of revenue and profit opportunities.

Responsibilities

• Responsible for the overall functions of the Front Office, Housekeeping, and Revenue Management.
• Manage Front Desk and Rooms operations, including Front Office, Housekeeping, Recreation, and Laundry as applicable.
• Understand brand standards and operational requirements for performance in each discipline area.
• Coordinate labor scheduling and lead shifts across each discipline area depending on property needs.
• Direct and work with associates to carry out guest arrival and departure procedures.
• Support compliance with brand standards and legal obligations.
• Lead shift teams to provide consistent, high-quality service.
• Coordinate and lead daily stand-up meetings.
• Communicate performance expectations and train staff in processes.
• Strive to continually improve guest and associate satisfaction and maximize financial performance.
• Manage room inventory and ensure it is allocated and restricted properly to maximize revenue and profits.
• Build rates, packages, and hotel sales strategy information in the hotel inventory systems.
• Make pricing and positioning recommendations for market hotels.
• Conduct analysis of revenue, profit, and demand associated with hotel rooms and space inventory.
• Contribute to forecasts, budgets, weekly and daily projections.
• Critique sales strategy effectiveness and prepare historical and future analysis of revenue and profit opportunities.

Requirements

• Must graduate between December and August of the current school year for the rising A2L Program class.
• All degree requirements must be completed prior to the start date of the program (including any final internship requirements).
• Must be authorized to work in the United States and not require work authorization sponsorship by Aramark for this position now or in the future.
• A degree or background in hospitality, customer service, food service, facilities, operations, or sales is preferred.
• Relevant coursework or work experience is preferred.
• Strong leadership, project management, and execution skills are required.
• Great verbal, written, and professional communication skills with teammates, customers, clients, and leadership are necessary.
• Dynamic working skills to handle change and ambiguity in a fast-paced environment are essential.