AAA Senior Travel Counselor

AAA Northern California, Nevada and Utah Insurance Exchange - Phoenix, AZ

Full-time - Entry Level

Remote - Phoenix, AZ

Insurance Carriers and Related Activities

About the position

This is a work from home position that requires candidates to live in Arizona. The role involves investigating and responding to travel-related member questions and complex complaints, recommending solutions to sell international and domestic vacation packages, cruises, tours, hotel, car rental, rail, and air travel through video conferencing and telephonic channels. The position also includes initiating contact with members and past customers to prospect for new business and encourage repeat business, updating and maintaining accurate member account files, processing travel documents, and cross-selling various products and services. Additionally, the role requires staying current with world events and travel industry developments to provide relevant information to members.

Responsibilities

• Investigates and responds to travel-related member questions and complex complaints.
• Recommends solutions to sell international and domestic vacation packages, cruises, tours, hotel, car rental, rail, and air travel through video conferencing and telephonic channels.
• Initiates contact with members and past customers to prospect for new business and encourages repeat business.
• Updates and maintains accurate and compliant member account files.
• Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements.
• Cross-sells products and services such as insurance and new membership accounts.
• Researches, evaluates, and compares appropriate AAA Travel Partner packages to match member needs.
• Stays current with world events and latest travel industry developments and trends.

Requirements

• GDS experience required (Apollo/Galileo/Travelport).
• Detailed knowledge of travel products.
• Ability to clearly communicate (verbal and written) in English.
• Proficient in delivering compelling sales presentations remotely through video conferencing and telephonic channels.
• Skilled at using multiple applications simultaneously and providing clear communication.
• Basic computer skills (e.g., Microsoft Word, Outlook) and industry-specific applications (e.g., Galileo, VAX).
• Knowledge of worldwide geography and the ability to read and interpret maps and brochures.
• Strong consultative selling skills to identify member-specific needs.
• Reliable to work a schedule that may include weekends/holidays.
• Enjoy working from home with a dedicated workspace free of distractions.
• Self-motivated sales drive and documented sales success.
• Application of good judgment and decision making.
• Ability to work efficiently both independently and as part of a team.

Nice-to-haves

• Sales experience in the travel industry.
• Bilingual communication skills.

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
• 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period.
• Benefits - Medical, Dental, Vision, wellness program and more!
• Paid Holidays.
• Paid Time Off - Team Members accrue paid time off monthly, with an additional 24 hours per year earmarked for volunteer activities.
• Collaborative Environment - AAA values contributions to providing exceptional service to members.
• Free AAA Classic Membership.
• AAA Product Discounts.
• Tuition Reimbursement Program.