About the position
Become part of AAA's established and trusted brand! We've been serving our members for over 100 years, and we are looking for a Staff Assistant/Team Lead to join our team. This position offers a 37.5 hour work week with no Sundays, allowing for a great work-life balance. You will be compensated bi-weekly, with the added benefit of a monthly incentive plan based on your individual performance. In your first year, you will accrue over three weeks of paid time off, along with a complimentary AAA Premier level membership. As a Staff Assistant/Team Lead, your primary duties will include consistently up-selling and cross-selling AAA products, such as new memberships, credit cards, and insurance referrals. You will also plan domestic travel vacations, which may include arranging car rentals, hotels, vacation packages, maps, tour books, and triptiks. During high call volumes, you will answer incoming overflow calls for Roadside Assistance. Additionally, you will serve as the lead and mentor for title clerks, ensuring that the title process is completed accurately. Supporting the Retail Manager, you will help enhance the customer experience by leading associates to success and promoting our Shared Values. In the absence of the Retail Manager, you will lead, guide, and direct the daily operations of the Retail Store, addressing administrative and associate-related issues, and serve as backup to the cashiers. To qualify for this position, you must have a high school diploma or GED and a minimum of three years of previous sales and/or customer service experience. Effective communication skills, both written and oral, are essential, along with proficient computer skills that allow you to multitask on several websites and programs. Knowledge of geography and the ability to read maps is a plus. You will also need to pass satisfactory pre-employment and post-employment screening results, including criminal, drug, and state/vendor-specific screenings. Additionally, you may need to obtain necessary Membership licenses as required to perform the essential functions of the position, and you should be able to obtain and maintain a Notary Public designation within six months of employment.
Responsibilities
- Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals.
- Plan domestic travel vacations including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
- Answer incoming overflow calls for Roadside Assistance during high call volumes.
- Serve as the lead and mentor of title clerks and oversee that title process is being completed accurately.
- Support the Retail Manager to enhance the customer experience by leading associates to success and promoting Shared Values.
- Lead, guide, and direct the daily operations of the Retail Store in the absence of the Retail Manager.
- Serve as backup to the cashiers.
Requirements
- High school diploma or GED.
- Minimum of three years of previous sales and/or customer service experience.
- Effective communication skills, both written and oral.
- Proficient computer skills including the ability to multitask on several websites and programs.
- Ability to read maps and knowledge of geography is a plus.
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state/vendor specific screenings.
- Ability to obtain necessary Membership license as required to perform essential functions of the position.
- Notary Public designation or the ability to obtain and maintain a Notary Public designation within six months of employment.
Nice-to-haves
- Knowledge of geography and ability to read maps.
Benefits
- Competitive Pay based on experience and location.
- Medical, Dental, Vision, and Prescription coverage.
- Over 3 weeks of paid time off accrued during the first year.
- 8 Paid Holidays.
- Paid time off to volunteer.
- Tuition reimbursement.
- 401(K) plan with company match up to 7%.
- Complimentary AAA Premier level membership.
