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Community Veterinary Partners - Great Falls, VA
posted about 2 months ago
Full-time - Entry Level
Great Falls, VA
Professional, Scientific, and Technical Services
About the position
The Customer Service Representative (CSR) at AAHA Animal Hospital, Resort, and Spa plays a crucial role in providing outstanding customer service in a supportive, pet-friendly environment. This position involves interacting with clients and their pets, managing appointments, and supporting the veterinary team to ensure a positive experience for both pets and their families.
Responsibilities
- Warmly greet clients and their pets, ensuring a positive and welcoming experience.
- Schedule appointments, answer phones, and manage client communications efficiently.
- Accurately process billing, payments, and patient records, maintaining confidentiality and attention to detail.
- Collaborate with the veterinary team to support patient care and address client questions or concerns.
- Manage front office responsibilities, including maintaining a clean, organized workspace.
Requirements
- Minimum of 1 year of customer service experience, ideally in a veterinary or healthcare setting.
- Strong communication and interpersonal skills with a friendly, patient-focused attitude.
- Detail-oriented and capable of multitasking in a fast-paced environment.
- Proficient in computer systems, including veterinary software (experience with specific software is a plus).
- Passionate about pets and delivering exceptional client care.
Benefits
- Competitive hourly pay with opportunities for advancement.
- Comprehensive benefits package, including healthcare and retirement plan options.
- Employee pet discounts.
- Ongoing training and development to enhance skills and grow career.
