AC- Operations Senior Analyst

$60,000 - $72,000/Yr

The First National Bank Of Long Island - Melville, NY

Full-time - Mid Level

Melville, NY

Credit Intermediation and Related Activities

About the position

The Operations Senior Analyst position at First National Bank LI is a full-time role based in Melville, NY, primarily responsible for managing various operational tasks related to demand deposit exception processing, retirement account processing, debit card fraud and maintenance, positive pay exceptions, Regulation E claim processing, and account and general ledger reconciliations. The analyst will also monitor check fraud and assist in various capacities throughout the Operations department. This role requires a strong understanding of banking operations and regulatory compliance, as well as the ability to work collaboratively with other departments to enhance operational efficiency and mitigate risks. In this position, the analyst will utilize the Bank's core system to perform daily operational tasks related to deposit accounts, including account maintenance. They will also leverage ancillary systems for daily check fraud monitoring and debit card maintenance, ensuring that all processes are up to date with the latest system releases. The analyst will be responsible for processing and reconciling deposit transactions, ensuring accuracy and compliance with internal policies and regulatory guidelines. Additionally, they will handle retirement account transactions and manage the end-to-end process for Regulation E claims, ensuring timely and accurate resolutions. The role involves monitoring and resolving discrepancies related to deposit accounts, participating in audits to ensure data integrity, and assisting in the development of operational procedures to enhance efficiency. The analyst will provide support to internal stakeholders, including branch personnel, and continuously assess operational processes to identify areas for improvement. This position requires a proactive approach to problem-solving and the ability to adapt to a fast-paced environment.

Responsibilities

• Utilize the Bank's core system to perform daily operational tasks related to deposit accounts, including account maintenance.
• Utilize the Bank's ancillary systems to perform daily check fraud monitoring and modify monitoring processes to prevent fraud.
• Perform daily debit card maintenance and positive pay processing, staying updated on system release notifications.
• Process and reconcile deposit transactions, ensuring accuracy and compliance with internal policies and regulatory guidelines.
• Process retirement account transactions and maintenance, ensuring compliance with relevant regulations.
• Handle the end-to-end process for Regulation E claims, ensuring accurate and timely resolution.
• Monitor and resolve discrepancies related to deposit accounts, collaborating with external vendors as necessary.
• Participate in periodic audits and reviews to ensure data integrity and compliance with regulatory requirements.
• Assist in the development and implementation of operational procedures and controls to enhance efficiency and mitigate risk.
• Provide support and guidance to internal stakeholders regarding deposit account-related inquiries.
• Continuously assess and enhance operational processes to improve efficiency and reduce costs.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 3 years of banking experience required, preferably with a focus on deposit operations and Fiserv's DNA core platform.
• Strong understanding of deposit products, services, and regulatory requirements.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior leadership.
• Ability to adapt to changing priorities and work in a fast-paced, deadline-driven environment.
• Self-starting and ability to take initiative required.
• Proficiency in Microsoft Office Suite.