ACA Account Manager 2

$54,000 - $71,000/Yr

WEX - Portland, ME

Full-time - Mid Level

Portland, ME

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Client Relationship Manager at WEX Inc., you will oversee and plan enterprise-level support and service activities for specific clients. Your role is crucial in ensuring high-quality service delivery while maintaining operational efficiency. By building strong relationships with clients and understanding their unique business needs, you will identify opportunities to enhance service delivery, reduce downtime, and optimize support costs.

Responsibilities

• Develop and maintain strong relationships with clients, acting as their primary point of contact for all service-related matters.
• Plan and oversee the delivery of support and service activities, ensuring they align with client needs and program requirements.
• Coordinate the resolution of service incidents and escalate technical issues as needed.
• Collaborate with sales and support teams to identify opportunities for expanded support services and demonstrate the value of our offerings.
• Monitor and evaluate service performance to identify areas for improvement and ensure ongoing client satisfaction.

Requirements

• Four or more years of progressive Account Management experience
• Proven track record of successful client-facing interactions
• Strong client relationship management skills
• Proven experience in managing enterprise-level support and service operations
• In-depth knowledge of our products and services
• Excellent communication and problem-solving abilities
• Ability to work effectively in a fast-paced, dynamic environment.

Nice-to-haves

• Bachelor Degree or higher
• Extensive knowledge of the Affordable Care Act (ACA), including employer obligations for maintaining compliance.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement