Academic Coach/Test Proctor

About the position

The Academic Coach/Test Proctor is responsible for attending all proctor and coaching sessions as assigned. This role involves managing admission to and from the testing room, distributing and collecting paper test materials, and administering tests on the computer. The coach/proctor must monitor students continuously during test sessions to ensure a secure testing environment, whether in person or online (over Zoom). Enforcing exam rules regarding items near a test-taker is crucial, as is remaining in regular communication with the Accessibility Services department to report any student concerns or testing irregularities. Additionally, the coach/proctor will communicate with faculty to obtain and administer examinations as per the faculty member's instruction. The position also includes supporting students in their studies by teaching them how to manage their schedules, organize their study time, and plan for the week. The coach/proctor will help students learn by explaining assignments, teaching study skills, and managing performance anxiety. Building rapport and relationships with students while maintaining professional boundaries is essential. The role requires attending paid monthly training meetings, maintaining a calm presence, and being hyper-vigilant to the student's behavior and needs while ensuring strict confidentiality in communication with students and staff.

Responsibilities

• Attend all proctor and coaching sessions as assigned.
• Manage admission to and from the testing room, distribute and collect paper test materials, and administer tests on the computer.
• Monitor students continuously during test sessions to ensure a secure testing environment either in person or online (over Zoom).
• Enforce exam rules regarding items near a test-taker (no other persons, textbooks, notes, or cell phones near the student while they are taking a test).
• Remain in regular communication with the Accessibility Services department and report any student concerns or testing irregularities.
• Communicate with faculty to obtain and administer examinations as per the faculty member's instruction.
• Read texts (such as textbooks, class assignments, or exams) aloud to students or record student's answers if this is part of a student's accommodation.
• Support students in their studies by teaching them how to manage their schedules, organize their study time, plan for the week, and other skills.
• Help students learn by explaining assignments, learn study skills, and manage performance anxiety.
• Model effective communication and professional behavior with students and teach students how to ask for help from professors and/or other support staff.
• Be a source of support and encouragement for students and operate from a 'growth mindset'.
• Develop rapport and relationships with students yet remain within the boundaries of being an academic coach/mentor but not a mental health counselor.
• Attend paid monthly training meetings.
• Maintain a calm presence yet be hyper-vigilant to the student's behavior and needs.
• Maintain strict confidentiality in communication with students and staff.

Requirements

• Possess excellent communication skills - both orally and written.
• Have excellent organizational, time management, and other executive functioning skills and be able to teach these to others.
• Have good judgement and the experience to interact effectively with students with a variety of developmental, cognitive, and emotional needs.
• Have prior experience helping students in a college setting and/or working with persons with disabilities.
• Always maintain exceptional customer service and professionalism when interacting with staff, faculty, and students.
• Be able to work between 8:00 a.m.-10:00 p.m. and weekends as needed and have a flexible schedule to include morning and afternoon assignments.
• Have high speed internet, a computer with a microphone and video camera and the capacity to run multiple programs at the same time (e.g. Google Chrome, Microsoft Word, Outlook, and Adobe Acrobat simultaneously).
• Be able to use Microsoft software including Outlook, Word, and Excel and have strong research skills.
• Have strong internet and computer skills and be able to teach others how to navigate a computer and computer programs.
• Travel to multiple campuses throughout Berkeley College's system.