Academic Support Services Technician

$41,226 - $41,226/Yr

Cuyahoga Community College - Highland Hills, OH

Part-time - Entry Level

Highland Hills, OH

Educational Services

About the position

The Academic Support Services Technician at Cuyahoga Community College provides essential technical and operational support to students, faculty, and staff within the Learning Commons. This part-time role focuses on troubleshooting hardware and software issues, managing testing and assessment processes, and ensuring the smooth operation of various educational technologies and resources.

Responsibilities

• Assists with college-wide user logon support and print management.
• Acts as the initial point of contact for troubleshooting hardware and software problems.
• Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.
• Provides technical expertise for special events, including planning, setup, troubleshooting, and teardown.
• Performs campus repairs, preventative maintenance, and functionality testing of ATCs, computer labs, and classroom equipment.
• Provides training workshops to students, faculty, and staff on various technologies.
• Administers college placement, student makeup exams, finals, and distance learning exams.
• Inputs ACT placement and Compass placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Serves as staff for library circulation desk functions and maintains library reserves and materials.
• Participates in the operation of the Technology Learning Center, Learning Resources Center, Library Circulation, and Assessment processes.
• Maintains accurate records of departmental services.
• Monitors patrons and provides routine information, directing them to appropriate personnel for assistance.
• Functionally supervises work study and part-time employees.

Requirements

• Associate's degree
• Minimum two years of customer service experience and desktop support experience
• Intermediate skills in keyboarding, grammar, math, Microsoft Excel, Microsoft Word, and PowerPoint
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated record of professional interaction with internal and external customers
• High degree of accuracy and attention to detail
• Ability to handle multiple tasks and prioritize work appropriately
• Sensitivity to respond to the needs of a diverse population

Nice-to-haves

• Bachelor's degree
• Two years of A/V experience with industry certification (Extron Certification)
• Minimum of two years of functional supervisory experience
• Five years of work experience in a community college or higher education environment
• High proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook
• Experience in Banner Information System
• Experience with Assessment Testing

Benefits

• Part-time employment with a competitive hourly rate
• Union position with potential for job security
• Opportunity to work in a diverse educational environment