Accelerated Sales Eng Senior Specialist - Business Network

$281,000 - $281,000/Yr

Sap N' Sap - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

10,001+ employees

About the position

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The S/4HANA Public Enterprise Customer Success Partner (E-CSP) has post-sales S/4HANA Public product responsibility for the daily management of assigned SAP S/4HANA Public accounts, including account management strategies, engagement, and expansion plans in close collaboration with the VAT team to ensure growth and retention of these customers through adoption and continuous consumption of the product. The focus of this position is twofold. The first focus is to get the customers to go live in alignment with the SAP-preferred methodologies, keeping the customer, sell partner, implementation partner, and SAP on track. This involves ensuring the customer has a cloud mindset, follows fit-to-standard, and drives organizational change management to achieve a true public cloud environment. The second focus is to increase customer value realization by driving further adoption of functions and features, increasing usage, increasing scope, meet and exceeding customer business outcome goals and timelines. The E-CSP is part of a dedicated team with the ultimate goal of making SAP the #1 S/4HANA Public provider by far. The E-CSP works closely with all internal cross-functional S/4HANA Public stakeholders like the account team, sales, services, product development, solution management, deal desk, ecosystem partners, and North American and global leadership invested in S/4HANA Public. You will be contributing to a high-paced, high-performance team that will showcase results quickly.

Responsibilities

• Develop, implement, and execute account go-live strategies that stick close to SAP-preferred methodologies and drive for the fastest possible time to value aligned with initial customer business outcomes.
• Support customers with their upgrade cycles by ensuring a cloud mindset, methodologies, and user enablement.
• Plan for and deliver together with the ASC center functions our Preferred Success offerings to further extend process optimization and increase customer business outcomes.
• Establish account governance and build strong relationships with the customer C-suite, Executive sponsor, program leader, CoE leader, and business stakeholders.
• Build strong relationships with the Partner implementation teams to ensure a smooth customer implementation according to SAP-preferred methodologies.
• Build and execute or govern a world-class outcome success plan to meet customer objectives, create account stability, and create alignment with SAP delivery teams.
• Facilitate quarterly account reviews with customers and account team members to confirm ongoing account objectives, share progress, challenges, and opportunities, and strengthen relationships.
• Once live, continuously drive for increased value realization by optimizing customer processes, increased usage, further adoption of function/feature, or increased scope.
• Deliver customer success with the objective of making each customer an official SAP reference, renewing and expanding the SAP footprint in each account.
• Work regularly at customer site(s) to expand relationships, understand what's happening on the ground, and influence stakeholders and users where required.
• Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers, partners, C-Suite, and SAP executive sponsors.
• Assist customers with transformational change by facilitating and coordinating cross-functional involvement with solutions consulting and services delivery.

Requirements

• Bachelor equivalent education.
• 5 years of experience in Advanced S/4HANA Cloud, Public Edition experience & knowledge (product & methodologies) or alike ERP solutions from other vendors.
• Preferably experienced with, and knowledgeable about ECC, S/4HANA on-premise, and other ERP solutions.
• Either have ERP consultancy, pre-sales, sales, or post-sales experience.
• Customer Success experience at SAP or elsewhere.
• Excellent program and/or project management competencies.
• Proven leadership experience and innovative mindset.
• Customer value realization process and execution of delivery.
• Customer Success mindset across the business.
• Operational experience with complex customer engagements.
• Commercial experience including experience developing account management plans and contract negotiation.

Nice-to-haves

• Multilingual depending upon the scope of customers (English, Spanish, and/or French).
• Proficiency in MS Office: Excel, PowerPoint, Word, and Outlook.

Benefits

• Highly collaborative, caring team environment.
• Strong focus on learning and development.
• Recognition for individual contributions.
• Variety of benefit options to choose from.