Tesla - Austin, TX
posted 3 months ago
The Access Control Technician is a vital role within Tesla's IT Infrastructure team, primarily responsible for monitoring, tracking, and coordinating all access control requirements and permissions for new employees, contractors, and vendors. This position requires the Technician to maintain and update access levels for existing employees and contingent workers, ensuring that all access control measures are adhered to and effectively managed. The Technician will utilize a variety of systems to assist with requests, which can be made both in-person and through an email or ticketing system. This role is crucial in troubleshooting, assessing, and triaging access control issues as they arise, ensuring that all access-related concerns are addressed promptly and efficiently. In this position, the Technician is expected to be action-oriented, demonstrating the ability to follow up on feedback to ensure positive outcomes. Providing exceptional customer service is paramount, as the Technician will support external partners with their requests through established communication channels. The role involves managing and maintaining all requests while resolving them within the established Service Level Agreement (SLA) guidelines. The Technician must adhere to the guidelines set forth by the Global Access Control Program and identify any issues related to badging processes and equipment, bringing these to the attention of management. Additionally, the Technician will be tasked with developing insightful recommendations to address complex operational and strategic problems, as well as performing other IT-related duties and special project functions as assigned.