Desert Diamond Casino - Glendale, AZ
posted about 2 months ago
The Access Control Technician & Locksmith position at Desert Diamond Casino West Valley involves a range of responsibilities focused on the installation, maintenance, and repair of various access control systems and locking devices. Under the direct supervision of the Access Control Manager, the technician will be responsible for ensuring the security of the Tohono O'odham Gaming Enterprise's assets through effective management of electronic key systems, visitor management systems, and other related hardware. This role requires a high level of confidentiality and professionalism, as the technician will handle sensitive information related to key codes and facility codes. The technician will install, adjust, maintain, and repair a variety of medium and high-security locking devices, including electric door hardware, tubular locks, and hotel room locks. They will also be tasked with troubleshooting and repairing networked access control system controllers and performing scheduled maintenance on all systems hardware. The role includes creating and maintaining master key bitting arrays, configuring access control systems, and ensuring that all equipment is clean and in proper working condition. In addition to technical skills, the technician must demonstrate outstanding guest service, maintain good communication with team members, and contribute to a positive work environment. The position requires the ability to work extended hours, including evenings, weekends, and holidays, as well as being on-call 24/7 on an alternating weekly schedule. The technician will also be responsible for preparing and submitting reports as required and assisting with investigations related to lost keys.