Access Coordinator II-(Helena)

$50,000 - $50,000/Yr

University of Arkansas - Helena, MT

Full-time - Entry Level

Onsite - Helena, MT

Educational Services

About the position

The Access Coordinator II position at the University of Arkansas for Medical Sciences (UAMS) is a full-time role focused on patient registration activities and data collection. This position serves as a resource for patients, ensuring accurate collection of demographics, insurance information, and payments. The role requires strong customer service skills and the ability to manage various administrative tasks in a high-volume environment, supporting the overall patient care process.

Responsibilities

• Identify and collect copays, coinsurance, and past-due patient balances.
• Post payments, print receipts, and balance cash drawer.
• Prepare necessary documentation for daily deposits.
• Work registration and front desk, assisting billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients in registration and front desk area.
• Monitor changes in billing procedures and communicate changes to employees.
• Review patient accounts for demographic, insurance, and payment errors.
• Track appointment cancellations and no-shows.
• Ensure timely faxing, scanning, and importing of documents.
• Review and match patient billing information with verifications and supporting documentation.
• Schedule patient appointments, verify insurance eligibility, and counsel patients on office policies.
• Review Patient Portal requests for demographic changes and appointment requests, approving changes as appropriate.
• Sort and distribute incoming mail.
• Fill in as Call Center Representative and cross-train in various areas as needed.
• Generate reports for accounting.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED
• Two (2) years of customer service or healthcare experience
• Good communication skills
• Ability to follow oral instructions, read, and write
• Computer/basic keyboard skills
• Telephone etiquette skills
• General knowledge of office machines, including printers and scanners
• Excellent customer service skills.

Nice-to-haves

• Two (2) years experience in registration or scheduling in a healthcare environment
• Knowledge of basic medical terminology
• Knowledge of healthcare insurance eligibility.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy