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Beverly Hospital - Gloucester, MA
posted 2 months ago
About the position
The Access Representative Greeter position at Beverly Hospital is a part-time role focused on providing exceptional customer service to patients and their families. The role involves greeting patients, assisting with registration and scheduling, verifying insurance eligibility, and performing various administrative tasks to support the clinic's operations. This position is essential for enhancing patient workflow and overall satisfaction within the healthcare environment.
Responsibilities
- Greet patients and family members upon arrival.
- Assist with patient registration and scheduling.
- Perform data entry and verify insurance eligibility and benefits.
- Obtain authorizations or pre-certifications as needed.
- Provide exceptional customer service to all individuals.
- Serve as a liaison between patients, family members, and hospital services.
- Assist with clinic schedules in designated areas.
- Address internal and external inquiries via phone, fax, and email.
- Coordinate daily administrative departmental activities.
- Assist with supply ordering and other administrative support tasks.
Requirements
- Strong customer service skills and a friendly demeanor.
- Ability to perform data entry accurately and efficiently.
- Familiarity with insurance verification processes.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively with clinical staff and other departments.
Nice-to-haves
- Experience in a healthcare setting.
- Knowledge of medical terminology.
Benefits
- Part-time work schedule with evening shifts.
- Opportunity to make a difference in patients' lives.
- Supportive team environment.
