Account Adjustment Specialist (remote) Hendersonville, TN

$36,920 - $36,920/Yr

Central Research - Hendersonville, TN

Full-time - Entry Level

Hybrid - Hendersonville, TN

Administrative and Support Services

About the position

The Account Adjustment Specialist is responsible for supporting the Federal Government contract by reviewing student loan balances, conducting account adjustments, and ensuring accurate loan servicing. This role requires delivering high-quality customer service while adhering to federal and state regulations. The position is remote, but candidates must reside within a 75-mile radius of Hendersonville, TN, for equipment pickup and maintenance.

Responsibilities

• Record transactions and adjustments by posting, monitoring, and verifying data and computerized records.
• Audit and review loan balance data, make account adjustments to consumer's student loan accounts, process reconciliations, and payments.
• Conduct a variety of student loan balance reconciliations.
• Assist with processing Direct Loan Consolidations.
• Adhere to applicable policies and Federal and State regulations.
• Provide reporting on multiple program requirements.
• Access and gather data from multiple databases.
• Process on and off boarding of student loan transfers.
• Ensure proper servicing of borrower accounts through processing and completion of internal requests via IDQ and e-mail requests from internal departments and Customer Service Representatives.
• Ensure the highest levels of privacy and security to protect customers and business partners while providing exceptional customer service.
• Assist with borrower program concerns, operational requests, account adjustment needs, or other compliance concerns that arise.
• Obtain production and compliance goals.
• Report any compliance issues to leadership.
• Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations.
• Demonstrate reliability through attendance and promptness.

Requirements

• High School diploma required.
• 12 months experience in administrative support in the banking, lending, or student loan industry.
• 12 months computer experience in a business environment.
• Understanding of the basic principles of accounting.
• Ability to obtain and maintain a Public Trust security clearance (Federal 5C).
• Must NOT be in default on any Federal Student Loans or defaulted loans guaranteed by the federal government.
• Must be a US Citizen.
• No felonies or misdemeanors within the last 7 years that could affect security clearance.
• No collections exceeding $7,500 that could affect security clearance.

Nice-to-haves

• Bachelor's degree in accounting, Finance or Business.
• 12 months of experience working on a student loan contract.
• 12 months of experience working in a Call Center.
• 12 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote).
• Experience reviewing contracts and application documents for completion and accuracy.
• 12 months of working in payment processing or performing accounting functions, balancing, and reconciling financials.

Benefits

• Hourly wage of $17.75.
• Health and Welfare compensation of $4.41 per hour (capped at 40 hours per week) covering employee-only medical, dental, and vision premiums.