Account Administrator - Operations Coordinator

$40,510 - $50,640/Yr

Voya Financial - New York, NY

Full-time - Entry Level

New York, NY

Insurance Carriers and Related Activities

About the position

The Account Administrator - Operations Coordinator position at Voya Financial is a vital role that focuses on providing exceptional customer service and operational support. This position is designed for individuals who are passionate about helping others achieve their financial goals and who thrive in a collaborative environment. The role is hybrid, requiring five days in-office attendance during the first six months, after which a flexible schedule will be established with the manager. The primary responsibilities include processing transactions related to operations functions, reconciling and verifying the accuracy of information, and ensuring that customer inquiries and complaints are handled efficiently and effectively. In this role, you will be responsible for monitoring accounts and reporting on their accuracy, communicating the status of transactions to clients, and documenting and summarizing information for team members. You will also participate in training and ongoing professional development to enhance your skills and knowledge in the financial services industry. The position requires a detail-oriented individual who can work independently as well as part of a team, demonstrating strong decision-making and problem-solving abilities. Voya Financial is committed to fostering a diverse and inclusive work environment where employees feel valued and empowered to bring their whole selves to work. The company believes in championing access to financial opportunities for all individuals and communities, and this role plays a crucial part in that mission. If you are ready to join a company with a strong purpose and a winning culture, this position offers a unique opportunity to make a difference in the lives of others while advancing your career.

Responsibilities

• Processes transactions related to operations' functions.
• Reconciles and verifies accuracy of information.
• Refers incoming information to other staff members as appropriate.
• Provides customer service to clients, answering and resolving customer complaints and questions in an efficient and friendly manner.
• Communicates problems to associates in other areas and follows up to ensure issues are resolved and communicated to customers in a timely manner.
• Monitors accounts and reports for accuracy, communicating status of transactions to clients.
• Reconciles account information and documents and summarizes information for team members.
• Participates in training and ongoing professional development.
• Performs other duties as assigned.

Requirements

• 2 years post-secondary business related education or equivalent work experience.
• Basic knowledge of company products.
• Solid decision-making and problem-solving skills.
• Strong oral and written communication skills.
• Ability to work independently as well as in a team.
• Detail-oriented.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year