Augusta Sportswear - Grovetown, GA
posted about 2 months ago
Full-time - Mid Level
Remote - Grovetown, GA
Apparel Manufacturing
About the position
The Account Coordinator at Augusta Sportswear Inc. serves as the primary point of contact for league and key account customers, ensuring exceptional customer satisfaction. This role involves direct account support, operational management, and fostering strong customer relationships while collaborating with various departments to resolve issues and enhance the overall customer experience.
Responsibilities
- Develop and maintain a deep understanding of the needs, goals, and expectations of league accounts.
- Serve as the primary point of contact for league customers, addressing inquiries, concerns, and requests promptly and effectively.
- Build and nurture strong, long-lasting relationships with league customers.
- Develop and execute customer specific service offerings through business systems and collaboration with other operational areas.
- Maintain service standards and key performance metrics for customer interactions.
- Manage league relationships with external customers and internal operational areas of the business including Sales, Finance, Operations and Product Development.
- Manage the timely resolution of complex customer issues, ensuring a satisfactory resolution for both the customers and the company.
- Collaborate with relevant departments to address and resolve customer concerns effectively.
- Maintain league account customer satisfaction levels and gather feedback to identify areas for improvement.
- Proactively take actions to enhance the overall customer experience and ensure long-term loyalty.
Requirements
- Bachelor's degree in business administration or a related field.
- 2+ years related professional experience.
- Proven experience in account management, particularly with a dedicated account base.
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
- Problem-solving and conflict resolution abilities, especially in handling complex customer issues.
- Analytical mindset with the ability to use data to drive decisions and improvements.
- Proficiency in CRM software and other relevant tools.
- Proficiency in Outlook and Excel.
- Adaptability and flexibility to work in a dynamic and fast-paced environment.
- Attention to detail and a commitment to delivering high-quality customer experiences.
- Deep understanding of custom and decoration techniques & internal order flow.
- Excellent time management skills to reach specific SLA requirements.
Nice-to-haves
- Experience in the athletic industry.
- Knowledge of custom and decoration techniques.
Benefits
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Work from home
- Vision insurance
- 401(k) matching
- Life insurance
- Paid sick time
