Account Coordinator Supervisor

$65,000 - $80,080/Yr

Midwest Valve Services - Schaumburg, IL

Full-time - Mid Level

Schaumburg, IL

Merchant Wholesalers, Durable Goods

About the position

The Account Coordinator Supervisor at Midwest Valve Services LLC is responsible for overseeing the account coordinator team within the Final Control Services operations. This role involves managing customer support, order entry, and purchase order management while ensuring high levels of customer satisfaction. The supervisor will lead a team, develop strong relationships with customers, and enhance vendor relationships, all while maintaining effective communication and documentation practices.

Responsibilities

• Develop and maintain the structure and coverage model for the MVS Account Coordinator team.
• Provide leadership for direct reports, including team development, mentorship, and performance conversations.
• Offer customer-facing support through day-to-day phone interactions.
• Understand customer needs and ensure satisfaction through effective collaboration.
• Develop strong working relationships with both internal and external customers.
• Proactively manage customer reporting and documentation needs.
• Handle customer expediting requests by coordinating with internal groups for timely responses.
• Participate in customer meetings as required.
• Support team members in procurement processes, including purchase order entry and vendor correspondence.
• Enhance vendor relationships and work with the procurement group on inventory management.
• Resolve customer order issues in a timely and professional manner.
• Actively participate with team members to achieve company goals.
• Conduct and lead weekly team meetings.
• Assist in maintaining and creating training documentation.
• Train new hires and participate in interviews.
• Identify areas for improvement in processes and systems.
• Communicate with the team regarding additional training needs and follow up on order/process issues.

Requirements

• High school diploma or GED.
• Demonstrated ability to lead and support fellow teammates.
• Extensive customer service experience.
• High computer application literacy, particularly in Microsoft Office Suite.
• Ability to manage difficult situations and respond promptly to internal customer needs.
• Attention to detail and excellent interpersonal skills.
• Proven ability to build and support teamwork.

Nice-to-haves

• Experience with internal business systems.
• Ability to quickly learn and apply new technology and procedures.

Benefits

• Health insurance
• Tuition reimbursement
• Paid time off
• 401(k) with 6% match
• Employee Stock Ownership Program (ESOP)