Account Coordinator

Stephen Gould Corporation - Duluth, GA

Full-time

Hybrid - Duluth, GA

Professional, Scientific, and Technical Services

About the position

As an Account Coordinator at Stephen Gould Corporation, you will play a crucial role in managing client product and business portfolios. This position involves a variety of administrative tasks related to client activity, including composing correspondence with clients and suppliers, processing orders, maintaining distribution spreadsheets, tracking projects, conducting research, and managing budgets. You will work closely with clients, suppliers, and internal teams to ensure that client needs are met effectively and efficiently. In this role, you will be the primary point of contact responsible for overseeing an order from its inception to payment. Key skills for success in this position include strong communication abilities, attention to detail, accountability, a positive attitude, and excellent time management. You will ensure that client portfolios and sales teams align with the company's policies, procedures, and behavioral expectations, leading with quality and heart in every interaction. Your responsibilities will include communicating with sales agents, project managers, branch and corporate partners, clients, warehouse personnel, and suppliers. You will assist in initiating quotes to support client product requests and will be responsible for receiving, processing, and placing client orders, including scheduling shipments via land, air, or sea. Additionally, you will manage Quality Management Standard documents, including ISO forms, Return Material Authorizations (RMA), and quality control action plans. Within the ERP system (Epicor), you will capture all supporting documentation for orders and portfolios, including freight invoices and inventory management documents, and coordinate product receipt and release from the warehouse. You will also collaborate with corporate departments to ensure timely processing of orders for billing and drive the prompt collection of invoices. This role requires direct interaction with clients and sales teams within the Sales Department, as well as coordination with various departments within the corporate office. You will report to the branch Office Manager with a dotted line to the Sales Manager.

Responsibilities

• Assist with managing client product and business portfolios.
• Compose client and supplier correspondence.
• Process orders and maintain distribution spreadsheets.
• Track projects and conduct research.
• Manage budgets related to client activities.
• Communicate with sales agents, project managers, and clients.
• Initiate quotes in support of client product requests.
• Receive, process, and place client orders, including scheduling shipments.
• Manage Quality Management Standard documents, including ISO forms and RMAs.
• Capture supporting documentation for orders within the ERP system (Epicor).
• Coordinate product receipt and release from the warehouse.
• Ensure timely processing of orders for billing and drive prompt collection of invoices.

Requirements

• Associate degree in Business or related discipline + 2 years of experience required.
• Bachelor's degree in business or related discipline highly preferred.
• High proficiency in Microsoft Word, Excel, Outlook, and virtual communication tools (Microsoft Teams, Webex, Zoom) highly preferred.
• Bilingual English/Spanish highly preferred.
• ERP system knowledge for core supply chain, manufacturing, services, financial, and other processes of an organization highly preferred.
• Experience in a corporate sales and service environment is preferred.

Nice-to-haves

• Experience in a corporate sales and service environment is preferred.

Benefits

• Hybrid working model.