Account CSR in Order Mgmt

$39,520 - $39,520/Yr

Vlc Distribution Co. - Houston, TX

Full-time

Houston, TX

Merchant Wholesalers, Durable Goods

About the position

The Account CSR position at VLC Distribution involves providing exceptional customer service by processing orders, addressing customer inquiries, and resolving issues to ensure a positive experience. The role requires effective communication with customers and internal teams, as well as strong organizational skills to manage various tasks in a fast-paced environment.

Responsibilities

• Process orders, bills, and ASN accurately and timely.
• Track, adjust, cancel, and reallocate inventory as needed.
• Communicate daily with internal and external customers, buyers, and vendors to resolve order discrepancies and errors.
• Maintain marketplace content including product listings and inventory sync checks.
• Ensure all product details and images are uploaded correctly.
• Assist with customer returns and deduction disputes.
• Troubleshoot issues related to shipments, orders, and payments.

Requirements

• Previous experience as a CSR or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Strong professional written and verbal communication skills.
• Understanding of active listening techniques and problem-solving skills.
• Strong organizational and time management skills, adhering to deadlines.
• Ability to work with interruptions.
• Familiarity with computer programs such as Office 365, SharePoint, and/or Adobe software.
• SAP experience is highly desirable.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Opportunities for advancement