Account Director II

$120,000 - $165,000/Yr

GeoComply - Las Vegas, NV

Full-time - Mid Level

Hybrid - Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

As an Account Director II, you will play a pivotal role in building and nurturing long-term relationships with GeoComply's key clients. Your role will be to understand client needs, ensure the seamless delivery of solutions, and drive client satisfaction. You will be a strategic leader, collaborating closely with internal teams to maximize client value and identify growth opportunities.

Responsibilities

• Cultivate and sustain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop trusted advisor relationships with key accounts and stakeholders.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Lead the entire sales process from pipeline generation, discovery, presentation, negotiation, deal close, and launch with an emphasis on demonstrating value and ROI.
• Achieve sales targets and outcomes within schedule.
• Determine product pricing in collaboration with Finance.
• Negotiate contract terms in collaboration with Legal.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Oversee billing and ensure timely payments.
• Collaborate with internal teams (e.g., Compliance, Product, Marketing) to address client needs and ensure the delivery of successful campaigns or projects.
• Provide feedback and guidance to team members on account strategies.
• Resolve complex client issues or disputes in a manner that satisfies all parties.
• Identify and grow opportunities within your accounts and collaborate with sales teams to ensure growth.
• Build a feedback loop for Product and Compliance teams to deliver customer insights.
• Prepare reports on account status for senior management.
• Ensure contract compliance for your named accounts, in collaboration with Legal.
• Stay updated with industry trends and best practices, ensuring that the company remains competitive.

Requirements

• 5+ years of experience in managing named accounts.
• Experience in developing and executing account plans to drive growth.
• Strong focus on delivering an excellent customer experience to drive mutual success.
• Experience in B2B complex value-based selling, managing the sales cycle, and closing the sale.
• Highly collaborative individual who can adapt to a fast-moving environment.
• Self-reliant, excited to be in a 'start-up' environment, and creative in approach.
• Willing to travel up to at least 20% of working time for conferences & meetings.

Nice-to-haves

• Knowledge of the iGaming industry.

Benefits

• Performance-based bonus
• Equity plans
• Paid vacation and sick days
• Extended health benefits
• Generous Learning & Development Allowance
• Sports and Physical Wellness budget (30% of L&D Allowance)
• Charitable and DEI initiatives
• Team-building events