Inizio - Philadelphia, PA
posted 4 days ago
About the position
This is a great opportunity for an experienced Account Director to flourish with a book of clients within the learning and capabilities space. You will be part of our Client Engagement Team that leads large accounts at Inizio Engage XD level. This includes accountability for growth, both by increasing volume or diversifying services with existing buying points and building relationships with new buying points within your clients organization. You will build a strategic understanding of your client's business and where XD's capabilities can support. Partner with subject matter experts in the service lines to shape opportunities and solutions to client problems. Stewardship of MSAs, ensuring adoption of Service level agreements, ways of working and processes. Onboarding new client contacts into the agency at an XD level. You will be responsible for a portfolio of business that may focus on specific areas of a large account, a group of smaller (<$1M) accounts or a combination of the two. You will focus on Learning clients with a bias towards the pharmaceutical industry, however you will work across the full scope of the XD offering. You will report into the Head of Client Engagement. We support hybrid work, however we are looking for candidates in and around the Philadelphia area.
Responsibilities
- Accountability for growth by increasing volume or diversifying services with existing buying points.
- Building relationships with new buying points within the client's organization.
- Building a strategic understanding of the client's business and where XD's capabilities can support.
- Partnering with subject matter experts to shape opportunities and solutions to client problems.
- Stewardship of MSAs, ensuring adoption of Service level agreements, ways of working and processes.
- Onboarding new client contacts into the agency at an XD level.
- Being an ambassador for the agency within the client and wider Inizio organizations.
- Ensuring the wider agency team are set up for success on your account.
- Establishing the agency as a trusted client partner with both direct clients and procurement partners.
- Leading Business Review Meetings and partnering with subject matter experts.
- Fostering collaborative, productive relationships across IEXD.
- Maintaining an understanding of the component parts of your account's forecast and partnering with CED and service line counterparts to plan for growth.
- Identifying marketing opportunities through case studies and client relationships to support growth across the agency.
Requirements
- 5+ years of experience within the healthcare industry, agency experience is a bonus.
- Experience partnering with clients to identify learning needs.
- Experience working with SMEs to develop and implement appropriate L&D solutions.
- Familiarity with both capability development and scientific training.
Benefits
- Great compensation package
- 23 days' personal leave plus public holidays and volunteering leave
- Private Medical Plan and Life Insurance
- 401(K) Plan
- Hybrid working
