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Franke - Smyrna, TN
posted about 2 months ago
Full-time - Senior
Remote - Smyrna, TN
5,001-10,000 employees
Construction of Buildings
About the position
The Account Director role at Franke is a remote position focused on supporting US clients, particularly in the specialty coffee sector. The primary responsibility is to ensure customer satisfaction and manage key customer accounts while directing all account activities. This role involves providing support for outside sales, overseeing order fulfillment, and ensuring effective communication among various internal and external stakeholders.
Responsibilities
- Directs all outside sales and inside Sales Administration personnel, providing training, guidance, and direction for key customer accounts.
- Develops, maintains, and sustains corporate relationships with key customer accounts.
- Resolves disputes and problems with key customers and internal account support.
- Performs quarterly reviews of all Sales personnel.
- Acts as an information resource conduit to all areas of the direct customer base.
- Reviews and establishes monthly sales forecasting and project management planning to achieve company sales budgets.
- Implements process improvements and corrective actions through problem-solving sessions.
- Manages workload and information sharing among teams.
- Assists in cross-training goals to achieve a fully functional project process.
- Coordinates communication between Sales, Sales Administration, Product Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, and Shipping and Information Systems.
- Assists the VP of Sales with organizing sales meetings, functions, and National Conventions.
- Develops selling strategies and tactics for Domestic and International Sales, including a comprehensive Sales and Marketing Plan.
- Develops marketing programs such as special promotions and rebate plans for company growth.
- Extensive travel within the USA and International Markets to maintain market share and customer relationships.
- Supports sales in International markets where no Sales Manager is appointed.
Requirements
- Bachelor's degree in a related field.
- Minimum of 5 years' prior related work experience.
- Must be located near a major airport.
- A passion for specialty coffee.
