Account Executive- Client Relations Manager- Irvine CA

$88,080 - $119,160/Yr

T-Mobile US - Irvine, CA

Part-time - Entry Level

Irvine, CA

Telecommunications

About the position

Be unstoppable with us! T-Mobile is synonymous with innovation—and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! As an Account Executive in Client Relationship Management & Acquisition sales, you will work closely with Enterprise and/or Strategic Account Executives to manage a large, high-value portfolio of accounts to achieve long-term success. This position is responsible for driving incremental growth within a targeted set of accounts, developing positive relationships with our clients, and creating and driving long-term strategic account plans with Enterprise and/or Strategic Customer Program Executives. This role requires enterprise solution-selling experience to develop white-space opportunities that solve our customers' business problems, protect and grow our revenue in assigned accounts through base management efforts, and reduce account churn. You will reside in the field, set and run customer sales appointments, and work cross-functionally to sell and service our customers.

Responsibilities

• Identify customer needs and apply solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Develop an account strategy to maintain and grow business by developing a deep understanding of the account's position in the market, their product/service, points of differentiation and competitive landscape.
• Monitor, share and act on sales activity and metrics specific to the customer.
• Develop positive relationships with partners broad and deep in the account and identify business problems that can be solved with our solutions and products.
• Regularly meet with clients and partners to develop strategy and outcomes while building relationships, establish Executive Business Councils, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
• Proactively remain connected to accounts and the market to access new search opportunities and ensure all viable partners are engaged on a regular and effective basis.
• Manage account input and feedback for all projects with detailed outcomes and timelines.
• Proactively coordinate and translate customer needs within internal departments and act as a critical issue point to drive resolution to customers' problems.

Requirements

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 4-7 years B2B Field Sales Experience, preferably working with Fortune 1K accounts (Enterprise level). (Required)
• 2-4 years Telecom, Software or Technology experience (Required)
• Business Planning Ability to work independently and manage personal and team member deliverables and deadlines. (Required)
• Creative thinking and problem-solving aptitude (Required)
• Proven ability to contribute in a fast-paced environment consistently. (Required)
• Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles) (Required)
• Effective at managing account relationships, financial outcomes (reducing churn, additional of GAs, etc.), neutralizing detractors and managing multiple sales programs and opportunity life cycle. (Required)

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to paid 12 holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short and long term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs