Account Executive/ Customer Success Manager

Outsolve - Metairie, LA

Full-time - Entry Level

Metairie, LA

Administrative and Support Services

About the position

The Customer Success Manager at OutSolve is responsible for supporting small existing clients in all aspects of account management and sales processes. This role focuses on delivering exceptional value by optimizing pricing structures, introducing new services, and cultivating long-lasting customer relationships to foster mutual growth.

Responsibilities

• Manage contract renewal timelines and processes.
• Collaborate with clients to assess their ongoing needs and tailor renewal proposals to address those needs.
• Identify opportunities for cross-selling additional products or services to existing clients.
• Analyze client accounts to identify opportunities for upselling higher-tier services or upgrades.
• Prepare detailed service agreements to accurately reflect customer's contracted services.
• Maintain accurate records of client interactions, contract details, and sales activities.
• Execute exemplary customer service to drive customer satisfaction assisting the client and ensuring their satisfaction.
• Address and resolve customer issues, complaints, or problems in a timely and effective manner.
• Respond to customer inquiries, questions, and requests via various communication channels (phone, email, website forms, etc.).
• Develop and maintain strong, long-lasting relationships with clients.
• Collaborate with internal teams to present relevant solutions to clients.
• Serve as liaison for sales and consulting staff regarding client updates and needs.
• Act as a liaison, when necessary, between Sales and Marketing to ensure sales efforts are coordinated and complimentary.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• 1+ year(s) experience in Inside Sales, Account Management, Customer Service, Sales and Marketing preferred.
• Friendly and professional demeanor.
• High attention to detail.
• Ability to multi-task and stay organized.
• Great communication skills and experience working on a team.
• Computer proficiency (MS Outlook/Excel/Word/PowerPoint).