Account Executive, Government

$104,400 - $188,400/Yr

T-mobile/t-mobile West

Full-time - Entry Level

Remote

About the position

The Account Executive, Government position at T-Mobile focuses on enhancing the customer life cycle by supporting the growth of State and Local Government accounts. This role is primarily responsible for selling to these accounts, renewing contracts, increasing customer satisfaction, and driving revenue while ensuring customer retention. The performance of the Account Executive is evaluated based on sales expectations and job performance metrics aligned with T-Mobile's core values.

Responsibilities

• Utilize contact list to call leads and generate sales opportunities.
• Exceed monthly sales, renewal, and churn target goals.
• Welcome customers to T-Mobile, review service agreements, and answer service-related questions.
• Establish and cultivate customer relationships to drive sales and increase customer base.
• Complete customer account maintenance resulting from account reviews.
• Provide account analysis to determine up-sell and renewal offers.
• Monitor and resolve customer issues, tracking individual account activity and results.
• Perform extensive data entry and system navigation, ensuring accuracy and efficiency.
• Complete continuous training to maintain knowledge of products, services, and sales approaches.
• Meet or exceed all departmental goals and business objectives.
• Demonstrate positive and cooperative behavior with customers and coworkers.
• Disburse adjustments and credits as appropriate within established limits.

Requirements

• High School Diploma/GED (Required)
• 2-4 years of selling to Government (State and Local) accounts (Required)
• Less than 2 years of extensive customer service experience (Preferred)
• Less than 2 years of business markets sales experience (Preferred)
• Less than 2 years of wireless industry sales experience (Preferred)
• Less than 2 years of telesales or technical sales experience (Preferred)
• Competency in customer satisfaction, sales, attention to detail, communication, presentations, problem solving, and analysis (Required)

Nice-to-haves

• Bachelor's Degree (Preferred)
• Customer Service (Preferred)
• Microsoft Excel (Preferred)
• Technical Sales (Preferred)
• Inside Sales (Preferred)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs