About the position
The Account Executive - Indirect Retail role acts as the liaison between Spectrum and our Indirect retailer portfolio. This position is crucial for growing revenues by maximizing sales through managing the day-to-day relationship of an assigned book of business. The Account Executive is responsible for ensuring representation of the Spectrum brand while protecting the overall customer experience. Key responsibilities include new business development, managing the implementation and compliance of policies and procedures for both new and existing business, monitoring vendor performance, implementing process improvements, and building strong vendor relationships. Overall, the Account Executive is tasked with the daily execution of an assigned retail territory. In this role, the Account Executive actively and consistently supports all efforts to simplify and enhance the customer experience. They are responsible for strategy execution, field sales operations, and support of assigned indirect retailers. This includes providing account management through audits, field visits, training, business reviews, product knowledge support, addressing customer concerns, ensuring brand compliance, and overseeing merchandising. Regular meetings, trainings, and account reviews with assigned partners are conducted to ensure they are maximizing Spectrum sales while meeting quality standards and KPIs. The Account Executive must maintain knowledge of current products, services, promotions, and offerings to effectively support assigned partners. Collaboration with owners from assigned partners is essential to create and manage growth plans. Additionally, the Account Executive works closely with Operations, Strategy, and divisional teams to ensure alignment with departmental and company objectives. They also coordinate and assist with special events, overseeing staffing, merchandising, and sales execution. In terms of sales and business development, the Account Executive forecasts and allocates monthly goals to assigned partners at the start of each new fiscal month. They are expected to meet or exceed assigned KPI metrics, including sales quotas and product mix. The role requires the ability to analyze sales metrics and form strategies to improve performance in underperforming areas while maximizing the potential of assigned partners. Flexibility to sell when needed and to engage in side-by-side selling with sales agents during new business or product launches is also required. Frequent reporting to channel leadership regarding sales impact factors, activity feedback, and challenges is a key aspect of the role, along with prospecting new business for quality partners that will represent Spectrum professionally and drive incremental sales volume.
Responsibilities
- Act as the liaison between Spectrum and the Indirect retailer portfolio.
- Grow revenues by maximizing sales through managing the day-to-day relationship of assigned book of business.
- Ensure representation of the Spectrum brand while protecting the overall customer experience.
- Responsible for new business development and managing the implementation and compliance of policies and procedures.
- Monitor vendor performance and implement process improvements.
- Build strong vendor relationships and oversee daily execution of an assigned retail territory.
- Support efforts to simplify and enhance the customer experience.
- Provide account management including audits, field visits, training, business reviews, and product knowledge support.
- Conduct regular meetings, trainings, and account reviews with assigned partners.
- Maintain knowledge of current products, services, promotions, and offerings to assigned partners.
- Collaborate with owners from assigned partners to create/manage growth plans.
- Work with Operations, Strategy, and divisional teams to ensure alignment with company objectives.
- Coordinate and assist with special events, overseeing staffing, merchandising, and sales execution.
- Forecast and allocate monthly goals to assigned partners.
- Meet or exceed assigned KPI metrics including sales quotas and product mix.
- Analyze sales metrics and form strategies to improve performance in underperforming areas.
- Engage in side-by-side selling with sales agents during new business/product launches.
- Provide frequent reports to channel leadership regarding sales impact factors and challenges.
- Prospect new business for quality partners that will represent Spectrum professionally.
Requirements
- Ability to read, write, speak and understand English.
- Sales presentation skills and problem-solving capabilities.
- Organized and demonstrated initiative.
- Effective written, verbal, and interpersonal communication skills.
- Ability to work independently.
- Comfort utilizing Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
- Travel frequently within the assigned territory.
- Flexibility to work retail hours and adjust schedule as needed based on assigned partners' needs.
- Reliable transportation and valid State driver's license with a safe driving record.
- Bachelor's degree from a four-year college/university or equivalent experience.
- 5-7 years of related experience/training or equivalent combination of education and experience.
Nice-to-haves
- Bi-lingual a plus.
Benefits
- Comprehensive package that rewards employees for their contributions.
- Support for all aspects of employee well-being.
- Opportunities for career growth and advancement.
