Account Executive, Public Sector: State and Local Government (Southeast)

Salesforce

Full-time - Mid Level

Remote

Publishing Industries

About the position

The Enterprise Account Executive for Public Sector: State and Local Government will focus on selling Salesforce solutions to State Government agencies in the Southeast region, specifically South Carolina and Alabama. This role is pivotal in building and maintaining strong relationships with government clients, understanding their unique needs, and demonstrating how Salesforce products can help them achieve their objectives. The position requires a blend of sales expertise, relationship management, and a deep understanding of the public sector's operational challenges.

Responsibilities

• Cultivate and maintain enduring relationships with State Government clients.
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
• Provide regular progress updates to management regarding client accounts.
• Monitor and report on key performance metrics, including client retention and revenue growth.
• Maintain a high level of client satisfaction by consistently exceeding expectations.
• Work collaboratively with internal teams to devise solutions for complex challenges.
• Address and resolve client issues in a timely and efficient manner.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
• Collaborate closely with clients to formulate customized account strategies.
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
• Stay informed about industry trends, government regulations, and competitive offerings.
• Develop an in-depth understanding of Salesforce products and solutions.
• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

Requirements

• 7-10+ years of quota carrying software or technology sales and account management experience focused on selling to State and Local Government in the Southeast region.
• Ability to work well within a team of various partners in a matrixed environment (client directors, solution engineers, executives, etc.).
• Highly driven individual with a focus on execution, strong sense of urgency, and a belief in the company's mission.
• A mix of business curiosity combined with technical ability to address customer data challenges and earn trust.
• Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of customers to drive revenue.
• Education: Degree or equivalent relevant experience required.