Account Executive (Remote)

$110,000 - $125,000/Yr

Aprimo - Chicago, IL

Full-time - Mid Level

Hybrid - Chicago, IL

Professional, Scientific, and Technical Services

About the position

As an Account Executive (AE) at Aprimo, you will be responsible for managing a book of business for existing customers. The focus is on the retention and expansion of this assigned customer base. You will be responsible for creating and executing the account strategy which includes the leading all aspects of a commercial engagement. The expectation is that you can balance a high level of retention with an aggressive growth trajectory.

Responsibilities

• Proactively engage with customers to understand their evolving needs and challenges, ensuring high customer satisfaction and retention levels.
• Partner with the Customer Success Manager (CSM) to address any customer concerns, drive adoption and foster a positive customer experience.
• Identify opportunities for upselling and cross selling our products and services to existing customers through new business lines, geographies, departments and by way of new/current products that Aprimo brings to market.
• Leverage cross functional teams to support complex sales cycles.
• Create tailored proposals and pitches for all renewals, expansion opportunities and RFPs.
• Create and execute the strategy to help customers evolve their partnership with Aprimo in a joint-venture manner.
• Organize, plan and facilitate a consistent cadence of strategic meetings including quarterly business reviews.
• Manage and lead all contract-related processes including renewals, expansion opportunities and RFPs throughout the entire sales motion.
• Ensure compliance with contractual agreements and terms.
• Become highly proficient with the product - working with an entrepreneurial spirit for continued growth and mastery of our world-class technology.

Requirements

• Bachelor's degree preferred in relevant field.
• Minimum of 5 years of experience in an enterprise or strategic account management role.
• Proven performance in high value, complex sales cycles.
• History of working with partners (Solution Integrators, etc).
• Consistent quota achievement - retention and expansion (GRR, NRR).
• Experience developing strategies on assigned accounts to fully leverage technology solutions and grow the lifetime value of the account.

Nice-to-haves

• Experience building trusted relationships with C-Suite and end users.
• Strong business acumen.
• Effective verbal, written and presentation skills.
• Embodies a positive attitude and team player mentality.
• Excellent listening and probing skills.
• Ability to naturally adapt to rapidly changing sales environments and personnel dynamics.
• Challenger mentality as it relates to commercial negotiations.
• Ability to demonstrate focus on identifying and selling the thread of value across different segments in an enterprise.
• Ability to demonstrate an understanding of a marketing technology ecosystem.

Benefits

• Medical benefits with low premiums and choice of two programs (PPO or High Deductible).
• Dental benefits with choice of two programs (PPO or HMO).
• Vision benefits program.
• Health savings account (HSA).
• Flexible spending accounts (FSA) for medical care, dependent care, and commuter/transit benefits.
• 401(K) savings plan that matches the first 4% of compensation at 100%, and the next 2% at 50%.
• Basic life insurance covered at 100% and twice the base salary, with additional voluntary/optional coverage available.
• Disability insurance covered at 100% for 10 weeks for short term disability and covered at 50% for long term disability.
• Paid maternity leave at 100% for up to twelve weeks and paid paternity leave at 100% for two weeks.
• Employee Assistance Program (EAP) that provides employees with mental health resources and therapy consulting.
• Unlimited PTO, flexible work schedules.