Account Executive, Sales & Service

Foley Entertainment Group - Henderson, NV

Full-time - Mid Level

Henderson, NV

About the position

The Account Executive position at Foley Entertainment Group involves generating revenue through the sale of season tickets, partial plans, event suites, and premium seating. This role requires a proactive approach to networking, relationship building, and providing exceptional customer service to both new and existing clients. The Account Executive will also be responsible for managing a book of business and contributing to various sales initiatives and projects.

Responsibilities

• Meet and exceed individual and team new business revenue goals.
• Manage and service existing book of business.
• Establish foundation for pure group and event suite relationships.
• Sell upgrades, add-ons, and ask for referrals.
• Build strong relationships with assigned account base through proactive communication including seat visits, phone calls, emails and other touchpoints.
• Make a minimum of fifty outbound calls per day.
• Effectively communicate all team happenings, events, and available inventory.
• Be proactive, respond to and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner.
• Ensure ticket member information and data are accurate and complete for assigned accounts.
• Assist in developing and delivering customized benefits, programs and events to drive loyalty within group and premium seating accounts.
• Ability to stand, set up and break down sales tables, work nights, weekends and holidays as needed, in addition to traditional business hours.
• Fill and execute gameday Fan Experiences.
• Collaborate with Marketing to design and develop theme nights to drive group sales.
• Other projects as assigned.

Requirements

• Excellent Communication Skills - interpersonal, verbal, written, sales.
• Problem Solver, Creative, Detail Orientated, Team Player.
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues.
• Working knowledge of a ticketing system.
• Previous experience with a CRM system (SalesForce, Microsoft CRM, Kore etc).
• Bachelor's degree in business/sales/marketing/sports management or similar concentration required.
• Minimum of 2-3 years ticket sales/service experience, preferably in sports/entertainment required.