Account Executive Sr

$88,600 - $118,100/Yr

Graphic Packaging International - Elk Grove Village, IL

Full-time - Mid Level

Elk Grove Village, IL

10,001+ employees

Paper Manufacturing

About the position

The Account Executive Sr. at Graphic Packaging International (GPI) is responsible for representing the company in all customer interactions, both internally and externally. This role involves initiating and maintaining long-term relationships with various functional groups at assigned accounts, ensuring customer satisfaction and profitability. The position requires a high degree of independence and the ability to work with minimal guidance, focusing on understanding customer needs and coordinating resources to deliver exceptional service.

Responsibilities

• Be a primary day to day commercial point of contact for any account assignments.
• Know and understand customer requirements and needs and support GPI teams with this information.
• Coordinate and work closely with customer service to ensure the best customer experience.
• Develop and implement systems, touchpoints, reports, guidelines and process to keep customer business organized and performing as needed.
• Proactively assess, clarify and validate customer needs on an ongoing basis.
• Proactively identify and research potential leads through various sources, including online research, social media, and industry-specific databases.
• Initiate contact with potential clients through cold calls, emails, and other communication methods.
• Develop regular reports and communications with customers on critical business metrics.
• Coordinate GPI resources (i.e., marketing, technical, operations, Graphics, customer service) to provide value added services and support to accounts.
• Regularly use SalesForce.com, SQL and SAP as core tools of the position.
• Knowledge of Excel and working with spreadsheets, pricing matrices, specification documents, and online bidding portals.
• Strong understanding of equipment and technology profiles, capabilities, metrics and carton production process.
• Provide or coordinate technical assistance in resolving issues with GPI cartons at customer plants as needed.
• Support the needs of GPI internal stakeholders, plant and operational leaders, customer service teams, demand and capacity planning teams and finance teams.
• Coordinate and update tailored presentation material(s) encompassing all GPI capabilities.
• Delight external customers and internal stakeholders and deliver confidence, loyalty and best in class service.

Requirements

• Bachelor's degree
• 5 + years demonstrated sales, customer service or related experience in Folding carton segment or equivalent combination or experience and education
• Excellent communication skills, both written and verbal
• Strong critical thinking and negotiation skills
• Strong planning and organizational skills
• Comfortable with data collection, analyzing, and interpreting data
• Proficiency in Microsoft Office
• Proficiency in Salesforce.com
• Ability to independently work and influence outcomes with Senior Level Leadership
• Ability to influence outcomes through operational performance
• Demonstrated knowledge of company services/products/capabilities
• Proficiency in running meetings and formal presentations.