Account Executive - Strategic

Freshworks - Dallas, TX

Full-time - Mid Level

Dallas, TX

10,001+ employees

Publishing Industries

About the position

The Account Executive - Strategic role at Freshworks focuses on building transformative partnerships with global enterprise organizations. This position requires expertise in ITSM and EX solutions to develop high-value strategies that enhance employee experience and operational efficiency. The role involves engaging with C-suite executives and managing complex, long sales cycles to create lasting impacts for clients.

Responsibilities

• Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver enterprise-wide ITSM and EX transformation strategies.
• Leverage expertise in EX workforce transformation and enterprise ITSM solutions to craft tailored proposals that deliver measurable value to clients.
• Lead and execute complex RFP processes, ensuring that Freshworks' solutions are positioned as the ideal choice for global enterprises.
• Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
• Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
• Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Requirements

• 8-10+ years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations.
• Deep understanding of SaaS architecture and its strategic role in enterprise transformation.
• Demonstrated ability to sell enterprise-wide ITSM solutions that optimize organizational processes.
• Proven success in delivering EX workforce transformation solutions that enhance employee experiences and operational efficiency.
• Expertise in handling RFPs and managing custom solution sales processes.
• Exceptional strategic thinking, organizational skills, and the ability to influence at the highest levels.

Nice-to-haves

• Strategic, influential, and organized traits with a relentless focus on creating long-term value for clients.
• A visionary approach to sales with a passion for enabling enterprise organizations to thrive through technical and employee experience optimization.

Benefits

• Dental insurance
• Medical insurance
• Vision insurance
• Disability insurance
• Life insurance
• Equity + Employee Stock Purchase Plan (ESPP)
• Flexible PTO
• Flexible spending account
• Commuter benefits
• Wellness benefits
• Adoption leave
• Parental leave