Account Executive - Strategic

$135,000 - $175,000/Yr

Freshworks - Chicago, IL

Full-time - Senior

Chicago, IL

10,001+ employees

Publishing Industries

About the position

As an Account Executive - Strategic at Freshworks, you will be responsible for developing transformative partnerships with global enterprise organizations. This role focuses on leveraging your expertise in IT service management (ITSM) and employee experience (EX) solutions to create high-value strategies that enhance operational efficiency and employee satisfaction. You will engage with C-suite executives and navigate complex sales cycles to deliver tailored solutions that meet the unique needs of enterprise clients.

Responsibilities

• Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver enterprise-wide ITSM and EX transformation strategies.
• Leverage expertise in EX workforce transformation and enterprise ITSM solutions to craft tailored proposals that deliver measurable value to clients.
• Lead and execute complex RFP processes, ensuring that Freshworks' solutions are positioned as the ideal choice for global enterprises.
• Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
• Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
• Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Requirements

• 8-10+ years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations.
• Deep understanding of SaaS architecture and its strategic role in enterprise transformation.
• Demonstrated ability to sell enterprise-wide ITSM solutions that optimize organizational processes.
• Proven success in delivering EX workforce transformation solutions that enhance employee experiences and operational efficiency.
• Expertise in handling RFPs and managing custom solution sales processes.
• Exceptional strategic thinking, organizational skills, and the ability to influence at the highest levels.

Nice-to-haves

• Experience in a fast-paced SaaS environment.
• Familiarity with customer relationship management (CRM) systems.

Benefits

• Commuter assistance
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Vision insurance