Account Executive, Ticket Sales & Service

$40,000 - $40,000/Yr

The University of Texas System - Austin, TX

Part-time - Entry Level

Onsite - Austin, TX

Educational Services

About the position

The Account Executive for Ticket Sales & Service at the University of Texas at Austin is responsible for generating revenue and enhancing customer service through the sale and administration of various ticketing options for Texas Athletics events. This role requires a proactive approach to sales, customer engagement, and collaboration with the Longhorn Foundation to ensure a high level of service and retention for season ticket holders. The position demands attendance at home games and a flexible schedule, including nights and weekends, to meet the needs of the athletics department.

Responsibilities

• Serve a book of up to 1000 football season ticket customers through inbound and outbound ticket sales and service.
• Work closely with the Longhorn Foundation to assist with donor relations and development activities.
• Ensure a high level of customer service in ticket seating with a focus on season ticket retention.
• Contact individual season ticket accounts via various communication methods to build relationships and provide excellent customer service.
• Maintain payment plans for season ticket holders and execute customer service on payments.
• Develop new business by contacting past customers and cold-calling new sales leads.
• Create and monitor group sales strategies.
• Recruit, hire, train, and manage a team of interns responsible for sales efforts.
• Collaborate with the operations team on ticketing strategies and execution.
• Manage post-event operations including ticket sales reconciliation.

Requirements

• Bachelor's degree and one (1) year of relevant ticket sales experience with a proven track record of success.
• Professional customer service experience.
• Demonstrated ability to interact effectively with customers, coaches, administrators, student-athletes, and coworkers.
• Strong organizational, management, and leadership skills.
• Proficient computer skills including word processing and spreadsheets.
• Proficient with sales outreach through social media.

Nice-to-haves

• More than 2 years of relevant ticket sales or operations experience with a proven track record of success.
• Experience working in collegiate or professional sports.

Benefits

• Competitive salary
• Full benefits package
• Extensive support network
• Collaborative working community