Account Executive

MSC Industrial Direct

Full-time - Entry Level

5,001-10,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Account Executive at MSC Industrial Supply Co. is responsible for generating sales by nurturing existing customer relationships and prospecting for new clients. This entry-level sales role focuses on account management, collaborating with internal teams to ensure customer satisfaction, and achieving sales targets. The ideal candidate should have experience in strategic sales and a proven track record in account acquisition and retention.

Responsibilities

• Penetrates accounts at both the functional and Executive level, working with Business Team leaders and industry experts to design superior solutions for customers' current and future needs.
• Provides cross-territory technical and sales expertise when needed.
• Instrumental in execution of MSC Collaboration projects and cross-selling activities.
• Acts as a role model for all sales associates and consistently demonstrates MSC values and financial achievement.
• Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow-up skills.
• Must achieve sales plan and account retention target.
• Identify and grow opportunities within the district through collaboration with Strategic Accounts, National Account, MSC sales, and Sales Management to ensure growth achievement.
• Effectively communicate initiatives between multiple contacts within a customer.
• Maximize the percentage of productivity through the utilization of multiple MSC Solution channels.
• Develops world-class relationships with customers and delivers key components of the sales strategy, while being initiative to solve customer's needs.
• Has in-depth experience, knowledge, and skills in acquiring customers by exceeding their requirements.
• Creates and delivers face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest products and services.
• Sells with goals of exceeding departmental financial and division targets.
• Stays aware of the competitive landscape and emerging technologies to best position MSC in the marketplace.
• Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating local partnerships and organizational affiliations.
• Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
• Retains customer base by delivering and ensuring a superior customer experience.
• Maintains accurate and quality sales records and prepares sales and activity reports as required.
• Responsible for successful implementation of major company programs and initiatives.
• Assists or conducts prospect/customer surveys and conversions and setup of new customer locations.
• Secures and submits customer orders for processing utilizing wireless ordering technology.
• Develops pricing strategy for non-contract customers in conjunction with activities in accordance with company policies and corporate business conduct guidelines.
• Submits in a timely manner, in the format requested, all written reports as required by management.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Requirements

• High school diploma or equivalent is required.
• Two to four year college degree preferred.
• Minimum of 3+ years outside direct sales/service experience preferred.
• 2 years of Industry experience preferred.
• Experience in account retention and account penetration preferred (expansion of sales within existing accounts); must be able to verify sales successes.
• Proven track record in new account acquisition, account retention and/or account penetration (expansion of sales within existing accounts) is preferred.
• High degree of integrity and ability to develop customer relationships required.
• Demonstrated ability to resolve problems and develop action plans.
• Technical product knowledge preferred - relevant to the markets being served, including but not limited to fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing, etc.
• Requires ability to read technical material and develop analysis regarding the same.
• Must exhibit excellent verbal and written communication skills, as well as excellent listening, presentation and questioning skills.
• Computer literate (MS Word, Excel, PowerPoint, email) and ability to acclimate to PC based order entry system and wireless, hand-held scanners.
• Must exhibit basic math skills and ability to organize and manage time appropriately.

Benefits

• Training and professional development opportunities
• Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd
• Variety of benefits to support health, well-being, and financial future