Account Executive

Iodine Software - Austin, TX

Full-time - Senior

Austin, TX

Professional, Scientific, and Technical Services

About the position

The Account Executive at Iodine Software plays a crucial role in driving customer success by developing and expanding relationships within the healthcare sector. This position focuses on renewals, strategic value messaging, and collaboration with internal teams to enhance customer engagement and satisfaction. The Account Executive will work closely with C-suite executives to understand their strategic objectives and align Iodine's solutions to meet their needs, ultimately contributing to improved healthcare processes and patient care.

Responsibilities

• Manage and expand a book of business with non-profit and for-profit health systems, including academic and teaching hospitals.
• Collaborate with Iodine Executive Partners, Customer Success Managers, Directors, and VP, Client Product Managers, and Executive Sales Leadership to renew and expand Iodine's full portfolio of offerings.
• Build and nurture deep long-term strategic relationships with C-suite members and executive contacts across multiple roles within Iodine's client base.
• Serve as a trusted advisor and leading light for Iodine within the Healthcare Industry.
• Further develop referenceable clients and assist in the creation of case studies to highlight both ROI and customer satisfaction.
• Appropriately leverage all internal resources to resolve any customer issues.
• Negotiate and execute complex renewal contracts; maintain accurate and timely forecasts for all renewal and expansion opportunities.
• Develop and update a pathway to signature plan for each renewal and expansion opportunity.
• Collaborate and develop a strategic plan for each account that incorporates renewal, upsell, and value-added activities.
• Introduce new and evolving products to key accounts, as part of Iodine's product roadmap and evolution.

Requirements

• Bachelor's degree required, Master's Degree Preferred (MBA, MPH, MHA).
• 10+ years of experience in Account Executive, Account Management or similar role interacting with C-Suite client executives and stakeholders.
• Minimum of 10 years of experience in healthcare, ideally working with provider organizations and healthcare technology.
• Domain knowledge of the healthcare delivery space with hands-on experience working with hospitals, health systems, payers or other adjacent players in the healthcare delivery infrastructure.
• Strong track record of upsells and cross-sells of product portfolio YOY into client base.
• Ability to navigate throughout a complex health system, understanding various roles and responsibilities, uncover any delays with legal and contracting and build a pathway to signature for each expansion opportunity and renewal.
• Previous SaaS based sales experience required.
• Strong track record of managing client renewals.
• Ability to see around corners, interpret client strategy and commentary to assess risks and opportunities to expand value delivery and relationship.
• Proven ability to generate, cultivate and leverage real C-Suite level client relationships to further partnership and increase contract value over time.
• Ability to communicate complex concepts to high level executives, distilled for proper digestion at that level of the organization.
• Capable of suggesting and creating content and presentations to engineer valuable conversations with client executives.
• Ability to develop client specific strategic plans - internally and externally facing, that articulate YOY value growth and how we will engage with the client to deliver that value.
• Experience working in a fast growth, fast paced mid-stage company environment.
• Ability to deal with ambiguity - knowing that playbooks are not always yet created and they might be responsible for creating them.
• High level of professionalism, respect for clients and colleagues in line with Iodine values.

Nice-to-haves

• Revenue Cycle Management content knowledge is a plus.
• SalesForce, Gainsight and GoogleSuite experience.
• AI sales experience.