Account Executive

American Leather Operations - Conover, NC

Full-time

Conover, NC

Furniture and Related Product Manufacturing

About the position

The Customer Service/Order Entry position at LEE Industries involves providing exceptional support to customers in a fast-paced office environment. The role focuses on responding to inquiries, processing orders, and assisting the Account Executive Team Leader, all while maintaining high standards of communication and organization.

Responsibilities

• Respond to customer inquiries regarding shipping availability, production availability, price quotes, and production information via fax, telephone, and email.
• Input repair orders using company software and perform data entry for quotes.
• Make decisions to facilitate the resolution of customer issues.
• Assist the Account Executive Team Leader as needed.
• Perform all other duties as assigned.

Requirements

• Prior customer service experience required, preferably in high-end furniture manufacturing.
• Excellent communication skills, both verbal and written.
• Proficiency in Word, Excel, PowerPoint, and IBM Notes.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience working in an open team environment.
• Ability to work with various personalities and management levels.
• 3-4 years of customer service experience required.

Nice-to-haves

• Furniture manufacturing experience preferred.
• Organizational skills and attention to detail.

Benefits

• Opportunities for career growth and development.
• Work in a climate-controlled facility.